Handoffs are where context gets lost.
Apply these 8 rules to tighten continuity between shifts.
1) Use fixed status labels only
2) Include room/asset ID on every note
3) Log next action + owner + ETA
4) Flag blocked work with reason code
5) Escalate unresolved Tier 1 items before handoff
6) Add completion evidence for resolved tickets
7) Review top 5 oldest open tickets every shift
8) Audit reopen rate weekly by shift
Top next step
Run this checklist in your next 7 shift changes and measure reopen rate.
Standardize handoffs with shared queues in Maintenance.
For a full template, use Engineering shift handoff checklist.