Most repeat maintenance failures are handoff failures.
If the next shift cannot see what was done, what remains, and what is blocked, issues resurface.
Shift handoff checklist
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Open critical issues
- Current status
- Temporary mitigation in place
- Next action + ETA
-
Completed jobs requiring validation
- What was fixed
- Any follow-up needed
- Guest communication completed
-
Blocked tickets
- Parts/vendor dependency
- Access issues
- Approval pending
-
Zone risk notes
- Rooms/assets with repeated incidents
- Priority inspections for next shift
-
Escalations
- Tier 1 unresolved items
- Manager notified timestamp
Handoff format standards
- Keep notes short and structured.
- Always include room number or asset ID.
- Use fixed status labels (Open, In Progress, Blocked, Resolved).
Weekly quality check
- Measure reopen rate by shift
- Audit ticket notes for completeness
- Review handoff-to-resolution lag
If you want fewer repeats, enforce this checklist inside Maintenance so every shift works from the same queue.