Frequently Asked Questions

Answers to the questions we hear most often. A searchable version of these FAQs is also available on our website at hotelamplify.com/faqs.

Getting Started

How quickly can I get started with HotelAmplify?

Setup time varies by property and data readiness. The quickest path is to complete your profile, invite users, import your data, and follow the first workflow in Setting up your Hotel step by step.

Is training included when I sign up?

Documentation and in-product guidance are available for every team. Contact support to discuss onboarding or training needs for your property.

Can you migrate my existing data into HotelAmplify?

You can import existing accounts, contacts, and group data by CSV during onboarding. We don't currently offer a managed migration service.

Technical

Do you offer integrations with my existing systems?

Not yet. We don't currently offer native PMS integrations — HotelAmplify runs alongside your PMS, and you can bring existing data in by CSV. Native integrations are on our roadmap, so tell us which system you use via the contact pageand we'll weigh it in prioritisation.

Can I access HotelAmplify on mobile devices?

Yes. HotelAmplify is fully responsive and works on smartphones and tablets, so you can manage your properties on the go.

How often are new features released?

We ship product updates regularly, with maintenance updates as needed. Our roadmap is shaped by customer feedback — the in-app Feedback button is the best way to submit feature requests.

Security

How secure is my hotel and guest data?

HotelAmplify uses access controls and tenant scoping so your team can work with the properties in your organization. For current details about security architecture, privacy, and compliance, contact our team before relying on the product for a specific regulatory requirement.

Pricing & Billing

Do you offer different pricing tiers based on hotel size?

Current plans and module availability are listed on our pricing page. For organization-specific scope or volume questions, contact our sales team.

How long are your contract terms?

Review the current plan and billing details in your account settings, or contact support if you need help understanding your subscription terms.

How do I cancel my subscription?

Check your account settings for the current subscription controls or contact support to discuss cancellation and available data-export options before you make a change.

Support

What kind of support is included with my subscription?

All subscriptions include email support, access to our documentation, and regular product updates. See Contacting Support for all the ways to reach us.