Frequently Asked Questions

Answers to the questions we hear most often. A searchable version of these FAQs is also available on our website at hotelamplify.com/faqs.

Getting Started

How quickly can I get started with HotelAmplify?

Most customers get fully set up with the sales module within 1–2 business days. Our team will guide you through onboarding and help with any data migration needed. See Setting up your Hotel for the step-by-step guide.

Is training included when I sign up?

Yes — all plans include access to our training resources. Premium plans include personalized training sessions to ensure your team gets the most out of HotelAmplify.

Can you migrate my existing data into HotelAmplify?

Yes, we offer data migration services as part of onboarding. Our team can help import your existing customer information, reservations, and historical data from most common hotel management systems.

Technical

Do you offer integrations with my existing systems?

We offer integrations with all major property management systems and other hotel software. Our team can discuss your specific needs during a demo or consultation call — reach out via the contact page.

Can I access HotelAmplify on mobile devices?

Yes. HotelAmplify is fully responsive and works on smartphones and tablets, so you can manage your properties on the go.

How often are new features released?

We typically release feature updates every 4–6 weeks, with maintenance updates as needed. Our roadmap is shaped by customer feedback — the in-app Feedback button is the best way to submit feature requests.

Security

How secure is my hotel and guest data?

All data is encrypted in transit and at rest. We follow industry-standard security practices, conduct regular security audits, and comply with GDPR and other privacy regulations. Each hotel's data is isolated, so your team only ever sees your own properties.

Pricing & Billing

Do you offer different pricing tiers based on hotel size?

Yes — pricing is based on your property count and selected modules, with rates for independent hotels, small chains, and enterprise clients. Multi-property portfolios get per-hotel volume discounts. Contact our sales team for a customized quote.

How long are your contract terms?

We offer flexible monthly and annual options, with a discount for annual contracts. There's no long-term commitment required.

How do I cancel my subscription?

You can cancel at any time from your account settings or by contacting support. We provide a data export option so you can retrieve your information before canceling.

Support

What kind of support is included with my subscription?

All subscriptions include email support, access to our documentation, and regular product updates. Premium plans include priority support and dedicated onboarding assistance. See Contacting Support for all the ways to reach us.