User Management

HotelAmplify uses role-based access so each team member sees the right tools for their job. This guide covers the available roles, how to invite users, and how to fine-tune individual permissions.

Understanding roles

Accounts exist at two levels:

• Hotel users - people who work at a single property. This is the role most of your team will have.
• Organization users - people at a management company or hotel group who work across multiple properties.

Within each level there are two role types:

• Hotel Administrator - full access, including the hotel settings tabs (General, Rooms, Contracts, Data & Imports, Users). Administrators invite users, change roles, and manage permissions.
• Hotel User - day-to-day access to the sales, catering, and operations tools without settings administration.

Inviting a user

1. Go to Dashboard → Settings → Users (Hotel Administrators only).
2. Choose to add a new user.
3. Enter their first name, last name, and email address.
4. Pick a role: Hotel Administrator or Hotel User.
5. If your organization manages multiple hotels, select which hotel the user belongs to.
6. Send the invitation. The new user receives an email with a link to set up their account.

Plan user limits

The number of users you can invite depends on your subscription. The Starter plan includes 2 users; Professional plans include unlimited users. If you have reached your plan's limit, the invite form shows an upgrade prompt instead - you can upgrade from the Billing tab in Settings.

Managing existing users

The Users tab lists everyone at your hotel with their role and whether they have completed onboarding. From here administrators can:

• Change a user's role - promote a Hotel User to Hotel Administrator or vice versa.
• Configure individual permissions - open the permission configurator (the shield icon next to a user) to grant or restrict access to specific features beyond what the role provides.